Why do I have to pay my deductible and co-insurance at the time of registration?
The policy of this center, as with many health care facilities across the nation is that patients pay their portion of co-insurance and any remaining deductible at the time of the procedure. This helps to keep the collection prices down, thus the cost of doing business at a minimum. Ambulatory surgery centers are paid 46% less than hospitals, on average for procedures, and thus, efficiency of care including collections, is extremely important.
Will I owe more after the procedure than what I paid at the time of registration?
Sometimes patients do owe more after the procedure because the physician performed more than was anticipated at the time of registration and/or there were implants and supplies used that were unknown at the time of registration.
May my family accompany me?
Family may join patients up until time of procedure if space is available. Otherwise, your family will be asked to wait in the reception area. Please limit the number of family members who come with you, as seating is limited.Your family may wish to leave during your preparation and surgery process. They can leave a number for us to reach them when you are ready to go home. The approximate time you will be at the surgery center is 2-3 hours.
How long will I be in the center after my procedure (recovery period)?
Recovery periods vary by person and procedure, the average recovery period is from 15 minutes to an hour.
Why should I choose an ASC over a hospital?
ASCs (Ambulatory Surgery Centers), including Gulf Coast Surgery Center are known for their efficiency of care, quality outcomes and low cost of care in comparison to their hospital competition. Ambulatory surgery is our specialty and thus, we have established a reputation for excellence in what we do. We aim to “exceed the expectations” of you our customer. We and our Surgery Partners affiliates have succeeded in that goal of over 90% of our customers before you, we have confidence we will do that for you.
What happens behind the scenes of my procedure?
There are many people behind the scenes that perform to an exemplary level allowing your time at our center to be special. There are instrument technicians processing equipment, OR technicians pulling, preparing and assisting in your case and office staff that collect information. Prior to your procedure, your insurance benefits are verified by office staff. Your charts are reviewed by nurses and anesthesia and your case is prepared by OR technicians. The entire team at Gulf Coast Surgery Center works toward the same goal: we want to exceed your expectations.
Who should I call if I have questions before or after my surgery?
Questions related to surgery itself or preparation should be directed to the Gulf Coast Surgery Center at (985) 872-1661. Specific questions related to your specific case or problems afterward should be directed to the surgeon’s office. In the case of an emergency call the physician office for the on-call physician or report directly to the emergency room. You are always welcome to call the our center for direction in a non-emergent situation.